Viejas Casino and Resort has entered into a new partnership with ComOps, which will see the property transition from its current customer experience solutions provider, Qualtrics, to the Medallia Experience Cloud. Viejas Casino and Resort will attempt to use the collaboration to gain insight on team member sentiment as well as guest sentiment in hopes of improving the impact of its customer service.
The partnership will emphasize ComOps assuming oversight for the Medallia Experience Cloud and assisting Viejas Casino and Resort with the implementation of the experience management system.
“Working with ComOps is going to be transformational. We are thrilled to be transitioning to the cutting-edge Medallia Experience Cloud. Being able to find the relationship between team member engagement and customer experience in one platform is what Viejas needed to get to the next level,” Anthony G. San Pietro, Senior Vice President of Marketing, Entertainment & Advertising at Viejas Casino & Resort, said.
By harnessing the power of the Medallia Experience Cloud, Viejas Casino & Resort aims to revolutionize its customer experience journey. The Medallia Experience Cloud is a cutting-edge platform designed to collect, analyze, and act upon customer feedback, allowing businesses to make data-driven decisions that enhance customer satisfaction and drive growth.
George Polyard, Vice President of CX at ComOps, said: “The team at Viejas Casino & Resort are some of the best operators in the business and their focus and enthusiasm for this project is sure to help them rapidly find ROI.”
ComOps has a proven track record of delivering innovative solutions that drive customer satisfaction and business success in the casino and hospitality sectors. By collaborating with Viejas Casino & Resort, they leverage their extensive knowledge and experience to facilitate a seamless transition and implementation of the Medallia Experience Cloud.
This partnership signifies Viejas Casino & Resort’s commitment to staying at the forefront of customer experience management. It underscores their dedication to continually improving the quality of service they provide to their customers.
